Shipping policy

.ls-policy { max-width: 900px; margin: 0 auto; padding: 40px 20px; color: #111; font-family: inherit; line-height: 1.7; } .ls-policy * { box-sizing: border-box; } .ls-policy__updated { margin: 0 0 35px; color: #777; font-size: 14px; } .ls-policy__intro { margin: 0 0 35px; color: #444; font-size: 17px; } .ls-policy__section { margin-bottom: 40px; } .ls-policy__title { margin: 0 0 18px; padding-bottom: 10px; border-bottom: 1px solid #111; font-size: 22px; font-weight: 600; line-height: 1.3; } .ls-policy p { margin: 0 0 16px; color: #555; } .ls-policy ul { margin: 0 0 20px; padding-left: 22px; color: #555; } .ls-policy li { margin-bottom: 9px; } .ls-policy a { color: #111; text-decoration: underline; text-underline-offset: 3px; } .ls-policy__timeline { display: grid; grid-template-columns: repeat(3, 1fr); gap: 12px; margin: 25px 0; } .ls-policy__timeline-item { padding: 20px; border: 1px solid #ddd; } .ls-policy__timeline-item strong { display: block; margin-bottom: 5px; font-size: 18px; } .ls-policy__timeline-item span { color: #666; font-size: 14px; } .ls-policy__notice { margin: 22px 0; padding: 18px 20px; border-left: 3px solid #111; background: #f5f5f5; color: #444; } .ls-policy__contact { padding: 22px; border: 1px solid #ddd; } .ls-policy__contact p { margin-bottom: 8px; } .ls-policy__contact p:last-child { margin-bottom: 0; } .ls-policy__footer { margin-top: 50px; padding-top: 20px; border-top: 1px solid #ddd; color: #777; font-size: 13px; text-align: center; } @media screen and (max-width: 749px) { .ls-policy { padding: 30px 18px; } .ls-policy__title { font-size: 20px; } .ls-policy__timeline { grid-template-columns: 1fr; } .ls-policy__contact { padding: 18px; } }

Last updated: August 14, 2026

LS Custom delivers premium, handcrafted steering wheels throughout the United States and to select international destinations.

12–17 Business Days Production and quality inspection

3–7 Business Days Shipping within the continental United States

15–28 Business Days Total estimated time from confirmation to delivery

Order Confirmation

After your order has been successfully placed and paid for, you will receive an email confirmation. This confirms that we have received your order and that your payment has been authorized.

Please review the order details carefully and contact us immediately if any confirmed specification appears incorrect.

Processing and Production Time

Every LS Custom steering wheel is handcrafted according to the specifications selected by the customer. Processing and production typically begin within 24–48 hours after order confirmation.

Estimated production time: 12–17 business days.

Business days are Monday through Friday, excluding weekends and U.S. federal holidays. This timeframe includes material preparation, handcrafting, assembly, and quality inspections. Complex customizations may require the full estimated production period.

Once production is complete, we may send photos of the finished steering wheel for your review. After your approval, or if no response is received within 48 hours, the order may be prepared for shipment.

Shipping and Delivery Time

Once production and final quality checks are complete, your order will be prepared for shipment.

Estimated shipping time: 3–7 business days within the continental United States.

Domestic shipments are tracked and insured. Delivery estimates exclude weekends and U.S. federal holidays. Orders may be shipped through FedEx, UPS, USPS, or another suitable carrier.

Continental United States: Free standard shipping.
International orders: Available to select destinations. Contact us for availability, rates, and estimated delivery times.

Total Estimated Delivery Time

The total estimated timeframe from order confirmation to delivery is approximately 15–28 business days. This estimate includes production and shipping and may vary depending on the complexity of the customization, destination, customer response time, and carrier performance.

Delivery dates are estimates and are not guaranteed unless LS Custom expressly confirms otherwise in writing.

Order Tracking

You will receive a tracking number by email once your order has been handed over to the shipping carrier. Tracking information may require additional time to become active after the label is created.

If you have not received tracking information within 25 business days after order confirmation, contact us at contact@lscustom-shop.com.

Shipping Address and Delivery Responsibility

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if an address correction is required. Once an order has shipped, we cannot guarantee that the carrier will accept an address change.

Additional charges resulting from an incorrect or incomplete address, an unsuccessful delivery attempt, or an unclaimed package may be the customer’s responsibility.

If tracking shows that a package has been delivered but you cannot locate it, contact the carrier and LS Custom promptly so the situation can be reviewed.

Customs, Duties, and Taxes

Prices displayed on our website are in U.S. dollars unless otherwise indicated. International prices and shipping charges do not include import duties, VAT, brokerage fees, customs charges, or other taxes imposed by the destination country.

The recipient is responsible for all applicable customs duties, taxes, and import fees. These charges are determined by local authorities and are not controlled or covered by LS Custom.

Customs processing may delay delivery. Refusing to pay applicable import charges may result in the package being returned, abandoned, or destroyed. Any resulting costs may be deducted from an eligible refund where permitted by law.

Delays and Unforeseen Circumstances

All production and delivery estimates are provided in good faith but are not guaranteed. Delays may occur because of material availability, complex customization, high order volume, carrier disruptions, customs clearance, severe weather, holidays, incorrect delivery information, or events beyond our reasonable control.

We will make reasonable efforts to communicate significant known delays and provide updated information when available.

Order Acceptance and Refusal

LS Custom reserves the right to refuse or cancel an order for valid reasons, including suspected fraud, payment authorization issues, pricing or listing errors, incomplete specifications, unavailable materials, compatibility concerns, or legal and regulatory restrictions.

If LS Custom cancels an order before fulfillment, any eligible amount paid for the canceled order will be refunded to the original payment method.