Frequently Asked Questions
Find quick answers to common questions about custom steering wheels, orders, production, shipping, and support.
Orders & Customization
1. Can I fully customize my steering wheel?
Yes. After checkout, LS Custom Shop contacts you by private message using the contact details provided with the order. We confirm your vehicle model, model year, a clear photo of the existing steering wheel, materials, colors, stitching, finishes and requested options in writing. Production begins only after you approve that written configuration.
2. How long does it take to receive my custom steering wheel?
Production takes approximately 12–17 business days, Monday through Friday, excluding U.S. holidays. Once your steering wheel has passed our quality checks, delivery takes an additional 3–7 business days within the continental United States.
Total estimated timeframe: 15–24 business days from order confirmation.
3. Can I cancel or modify my order?
Custom orders become irreversible once the written configuration has been approved and production has begun, as every steering wheel is made specifically for the customer. Please carefully review the configuration confirmation before approving it.
A cancellation or modification may be possible within 24 hours if production has not yet started. Contact us immediately so we can review your request.
Shipping & Delivery
4. Do you ship internationally?
We currently accept orders only for United States destinations available at checkout. International ordering is not currently available.
5. What are the shipping costs?
Standard tracked shipping is free for United States destinations available at checkout.
6. Can I return my steering wheel if I change my mind?
No. Because every steering wheel is custom-made according to the specifications selected by the customer, returns and exchanges due to a change of mind are not accepted.
Please refer to our Returns & Refunds Policy for details about rare exceptions involving manufacturing defects or errors made by LS Custom.
7. How long does an approved refund take?
Approved refunds are issued to the original payment method within 10 business days after an authorized return is received and inspected.
Support & Assistance
7. How do I contact customer support?
Email: contact@lscustom-shop.com
Phone: +1 (302) 557-3203
Address:
HNU ECOM Development LLC
1209 Mountain Rd Pl NE, Ste R
Albuquerque, NM 87110
United States
Business hours: Monday–Friday, 9:00 AM–6:00 PM Mountain Time
We aim to reply within 24 to 48 business hours.
8. Do you provide installation help?
We provide detailed installation instructions and guides specific to your vehicle model. However, LS Custom does not perform installations directly.
We strongly recommend having the steering wheel installed by a qualified professional, especially for vehicles equipped with an airbag. If needed, we can suggest helpful resources or assist you in finding an installer.